Refund and Cancellation Policy
This Policy presents Angaza Center’s cancellation, deferral, refund, and cohort-change rules in a clear and fair way for learners, parents, guardians, employers, and sponsors. It is drafted broadly so it can be adapted for use across multiple African countries.
General principles
- Angaza Center aims to communicate fees, payment deadlines, start dates, and refund rules clearly before payment is made.
- Refund decisions should be handled fairly, consistently, and in a way that recognises actual administrative, licensing, seat-reservation, and preparation costs.
Fee structure
- Course pages may show tuition, registration, and lab fees separately.
- Certification-exam fees are not fixed across all courses and may vary depending on the specific certification.
Learner cancellation before the course starts
- If a learner cancels before the published course start date, Angaza Center may refund tuition paid after deducting any non-refundable registration fee that was clearly disclosed in advance.
- A lab fee should normally be refunded if no lab resources, software licences, or consumables have yet been committed specifically for that learner.
- Where Angaza Center has already incurred clearly attributable third-party or administrative costs, it may deduct only the reasonable amount actually incurred, provided the learner was informed of the rule in advance.
Learner cancellation after the course starts
- Where a learner withdraws very early in the course, Angaza Center may consider a partial refund or course credit after deducting the disclosed registration fee and the value of teaching, licences, materials, or labs already used or irreversibly committed.
- After a material portion of the course has been delivered, refunds may become limited or unavailable except where law requires otherwise or Angaza Center exercises discretion in special circumstances.
Deferrals and transfers
- Instead of a refund, Angaza Center may offer a deferral to a later cohort or a transfer to another eligible course where operationally feasible.
- Angaza Center may set reasonable conditions for deferrals, including timelines, one-time limits, fee differences between courses, and the validity period of any credit.
Cancellation or change by Angaza Center
- If Angaza Center cancels a course before it starts, materially changes the delivery in a way the learner does not accept, or fails to reach minimum cohort requirements, Angaza Center should offer a reasonable choice of refund, transfer, or deferral or credit.
- If Angaza Center reschedules a course, it should notify affected learners promptly and explain their options.
Scholarships and sponsor-funded seats
- Where a seat is funded by a sponsor, employer, school, or partner, any refund or reallocation should also take into account the applicable sponsor arrangement and the nature of the funding.
- A learner receiving support may be offered a transfer or reallocation outcome rather than cash repayment where that is the structure of the funded seat and was disclosed in advance.
No-shows and abandonment
- Failure to attend, complete onboarding, or respond to essential pre-start requirements may be treated as a cancellation unless Angaza Center agrees otherwise in writing.
- Where a learner abandons a course after substantial delivery has occurred, a refund may not be available except where required by law or approved as an exception.
Refund process
- Requests should be submitted in writing to the official Angaza Center contact email shown on the website and should include learner name, course, intake, payer details, reason, and any supporting information.
- Approved refunds should ordinarily be made to the original payer or another lawful method agreed by Angaza Center, subject to identity and fraud checks.
Exceptional circumstances
- Angaza Center may exercise discretion in cases involving serious illness, bereavement, safeguarding concerns, or other significant hardship, provided supporting information is supplied where appropriate.